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WE ARE HIRING

Customer Experience Executive

location   Malaysia    type   Full-Time
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We are looking for individuals with good communication skills, an eye for detail, and an eagerness to learn and grow to join our Customer Experience Team.

What You’ll Be Working On

  • Answer customer calls, emails, and chats to provide assistance and resolve queries
  • Manage customer expectations and ensure that all queries are handled within the Service Level Agreement (SLA)
  • Achieve monthly Key Performance Indicators (KPIs) set by management
  • Manage overall case handling and follow-up with customers, banks, external clients, and channel partners
  • Develop and maintain technical knowledge of Financial and Insurance products
  • Collaborate with team members to ensure that all customer issues are resolved promptly and efficiently
  • Maintain accurate and up-to-date records of all customer interactions in the system
  • Adhere to company policies and procedures and maintain confidentiality of customer information

What We’d Like to See in the Candidate

  • 1+ years of experience in a call center or customer service role
  • Experience in the Fintech, Banking, or Insurance industries will be an added advantage
  • Excellent verbal and written communication skills
  • Proficient in using computer systems and software, including Microsoft Office and call center systems
  • Strong problem-solving and multitasking skills
  • Willingness to work in a fast-paced environment and flexible to work in shifts, including weekends and holidays
  • Ability to learn quickly and adapt to changing business needs