We are looking for individuals with good communication skills, an eye for detail, and an eagerness to learn and grow to join our Customer Experience Team.
What You’ll Be Working On
- Answer customer calls, emails, and chats to provide assistance and resolve queries
- Manage customer expectations and ensure that all queries are handled within the Service Level Agreement (SLA)
- Achieve monthly Key Performance Indicators (KPIs) set by management
- Manage overall case handling and follow-up with customers, banks, external clients, and channel partners
- Develop and maintain technical knowledge of Financial and Insurance products
- Collaborate with team members to ensure that all customer issues are resolved promptly and efficiently
- Maintain accurate and up-to-date records of all customer interactions in the system
- Adhere to company policies and procedures and maintain confidentiality of customer information
What We’d Like to See in the Candidate
- 1+ years of experience in a call center or customer service role
- Experience in the Fintech, Banking, or Insurance industries will be an added advantage
- Excellent verbal and written communication skills
- Proficient in using computer systems and software, including Microsoft Office and call center systems
- Strong problem-solving and multitasking skills
- Willingness to work in a fast-paced environment and flexible to work in shifts, including weekends and holidays
- Ability to learn quickly and adapt to changing business needs